Contact

Last Updated: August 16, 2026

At The Painted Favor Co., many of our products are handmade, custom-prepared, or assembled specifically for your order. We take great care in preparing each order and event experience. Please review our refund and return policies below before making a purchase.

Shipped & Delivered Products

Returns & Exchanges

Due to the handmade, custom, and made-to-order nature of many of our products, all sales are final unless your order arrives damaged, defective, or incorrect.

We do not accept returns or exchanges due to change of mind, ordering the wrong item, color or design preferences, or failure to use the product.

Personalized, customized, made-to-order, subscription box, DIY craft kit, paint kit, plaster kit, slime kit, and similar products are non-returnable and non-refundable once they have been prepared or shipped.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you received an incorrect item, please contact us at Thepaintedfavorco@gmail.com within 5 calendar days of delivery.

Please include:

• Your name and order number
• A description of the issue
• Clear photos of the product and any damage
• Photos of the shipping packaging if the item was damaged during transit

Once reviewed, we may offer a replacement, replacement component, store credit, or refund, depending on the circumstances.

Please do not discard damaged products or packaging until we have reviewed your request.

Shipping Delays & Lost Packages

Once an order has been transferred to the shipping carrier, shipping and delivery times are outside of our direct control.

The Painted Favor Co. is not responsible for delays caused by the shipping carrier, weather, incorrect or incomplete addresses provided at checkout, or other circumstances outside of our control.

If tracking shows that a package was delivered but you cannot locate it, please contact the shipping carrier and check with household members, neighbors, or your local delivery office. We will assist when reasonably possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

If an order is returned to us because an incorrect or incomplete shipping address was provided, additional shipping charges may be required to resend the order.

Slime & Other Sensory Products

Slime and similar sensory products may naturally change in texture or consistency over time or due to temperature, storage conditions, or normal use.

Because these products are affected by environmental conditions and handling after delivery, changes in texture or consistency after receipt are not considered product defects and are not eligible for return or refund.

Please follow all included care, storage, and safety instructions.

Event & Paint Night Tickets

Ticket Sales

Because we purchase and prepare materials and reserve space based on ticket sales, event tickets are generally non-refundable.

If you are unable to attend an event, please contact us as soon as possible.

When sufficient notice is provided, we may, at our discretion, offer one of the following:

• Transfer your ticket to another person
• Transfer your registration to another eligible The Painted Favor Co. event
• Issue store/event credit

Any transfer or credit is subject to availability and is not guaranteed.

No-Shows

Guests who do not attend an event and do not contact us prior to the event are considered no-shows and are not eligible for a refund or credit.

Prepared materials may not be available for pickup after the event unless arrangements were made in advance.

Event Cancellations by The Painted Favor Co.

If The Painted Favor Co. cancels an event, ticket holders will be offered the option of:

• A credit or transfer toward another eligible event.

If an event must be rescheduled due to severe weather, venue issues, illness, safety concerns, or other circumstances outside of our reasonable control, tickets may be transferred to the rescheduled date or another available event.

Venue Purchases

Food, beverages, merchandise, or other purchases made directly from an event venue or third-party business are subject to that business's own refund and cancellation policies and are not refundable by The Painted Favor Co.

Private Parties & Group Events

Deposits or payments for private parties, group events, fundraisers, school events, corporate events, or other privately booked experiences may be subject to separate cancellation and refund terms provided at the time of booking.

Because materials may be purchased or prepared specifically for your group, customized or prepared materials may become non-refundable once production or preparation has begun.

Refund Processing

When a refund is approved, it will be issued to the original payment method whenever possible. Processing times vary depending on the payment provider or financial institution.

Original shipping charges are non-refundable unless the refund is the result of an error made by The Painted Favor Co.

Contact Us

Questions or concerns regarding an order, event ticket, return, or refund can be directed to:

The Painted Favor Co.
Email: Thepaintedfavorco@gmail.com
Website: ThePaintedFavor.com

By purchasing a product or event ticket from The Painted Favor Co., you acknowledge and agree to the applicable terms of this Refund, Return & Event Cancellation Policy.